The help desk that doesn't charge you for hello.
Answer customers by email, build a help center in English and Spanish, keep service levels, and translate what they write into your language. Two agents are free, forever. More agents cost about a third of what you're used to.
Tickets by email
Every message lands in one place, with macros, internal notes, merging, and keyboard shortcuts.
Help center
Articles in two languages, search, related articles, and your own logo and colours.
Translation
Read a customer's message in your language, free and on your own computer.
Service levels
First-reply and resolution targets, with alerts before you miss one.
Pricing
Per agent, per month. Billed annually (monthly billing costs a little more). Prices in US dollars; taxes are added at checkout.
Team
$8 billed monthly
- Everything in Free
- Service levels (SLA)
- Triggers and reports
- Satisfaction surveys
Suite
$23 billed monthly
- Everything in Team
- Full help center
- Message translation
- AI assist, custom fields
Pro
$49 billed monthly
- Everything in Suite
- Custom roles, audit log
- Single sign-on
- Data export, sandbox
Paid plans are priced for every agent on the account. Checkout and invoices are handled by our payment partner, Paddle.