Last updated: [date of publication]
These terms are between [legal entity name] ("Sundesk", "we") and the person or organization that creates a Sundesk account ("you"). By creating an account or using Sundesk you agree to them.
Sundesk is a hosted help desk: email tickets, a help center, service levels, translation and related tools. We may improve, change or retire features; if we remove a feature from a paid plan in a way that matters to you, we will tell you in advance and you may cancel for a refund of the unused period.
You must give accurate information, keep your password and second factor safe, and are responsible for what happens under your account. Every person who answers tickets on your account is an "agent" and uses one seat. The free plan includes two agents. Paid plans are billed for the number of seats you choose.
You own the content you and your customers put into Sundesk ("Customer Data"). You give us permission to host, process and display it only to run and secure the service for you, as described in the Privacy Policy and the Data Processing Addendum. You are responsible for having the right to process the personal data of your customers and for telling them you do.
You will follow our Acceptable Use Policy. We may suspend an account that puts the service or other customers at risk, after warning you where we reasonably can.
Paid plans renew automatically each month or year until canceled. Our payment partner, Paddle, is the merchant of record: it charges you, collects sales tax or VAT and issues invoices, and its buyer terms apply to the purchase. Prices are shown before checkout. If a payment fails we will retry it and tell you; if it stays unpaid your account returns to the free plan, and you keep your data, but you may not be able to add agents or use paid features.
The free plan is provided as is and may be changed or limited to prevent abuse. We may close free accounts that have been inactive for 12 months after giving you 30 days' notice.
You can cancel at any time in the account settings; the plan then runs to the end of the period you paid for. You can export your data while your account is open. After closure we delete Customer Data within [30] days, except what we must keep by law, and backups expire within [35] days.
We work to keep Sundesk available but do not promise uninterrupted service unless a written service level agreement says so. Support is by email at the address shown in the app.
We own Sundesk and its software. You get a limited, non-exclusive, non-transferable right to use it while your account is open. Feedback you give may be used by us without obligation.
[Counsel to complete: disclaimer of warranties, limitation of liability, indemnities, as permitted by the governing law.]
We may update these terms. We will give at least 30 days' notice of material changes by email or in the app; continuing to use Sundesk afterwards means you accept them.
[Counsel to complete: governing law, venue, dispute resolution.]
[Legal entity name, postal address, email].